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ORIGINAL ARTICLE
Year : 2021  |  Volume : 10  |  Issue : 5  |  Page : 1873-1881

Job satisfaction among Saudi healthcare workers and its impact on the quality of health services


1 Health Administration Specialist, Riyadh, Saudi Arabia
2 Ophthalmology Resident, Ministry of National Guard – Health Affairs – Jeddah, Saudi Arabia
3 Physician, Ministry of Health, Makkah, Saudi Arabia

Correspondence Address:
Dr. Layla Aiman Halawani
Health Administration Specialist - Riyadh
Saudi Arabia
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Source of Support: None, Conflict of Interest: None


DOI: 10.4103/jfmpc.jfmpc_2236_20

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Background: Job satisfaction among health care workers is crucial and considered as an essential parameter that affects their productivity and work's quality. Methods: A cross-sectional questionnaire-based study was conducted among health care workers in Saudi, males and females, to assess the impact of job satisfaction on health service quality. A random sampling technique was applied to select the participants. An online questionnaire was sent electronically to all health workers in Saudi. The data was collected and analyzed using SPSS version 21, P value < 0.05 was considered significant. Chi-square test of significance will be applied at the 5% level of significance. Results: Out of 226 participants, 73.9% were females, and 26.1% were males, and the majority of the participants (n = 108, 47.8%) aged between 31 to 40 years old. Half of the participants (50%) were married, 37.2% were physicians, 70.8% of the participants work at the public organization, and 61.9% of them had more than 3 years of work experience. Stress management and patient satisfaction significantly impacted the participant's satisfaction with their job (P = 0.001 and P = 0.021, respectively). Poor management was the highest factor that affected the quality of the provided care in the hospitals (40%), but without any significant difference (P-value = 0.210). The participants showed neutral satisfaction with their work (38.1%), and most of them had a low satisfaction level (n = 119, 52.7%). Conclusion: Job satisfaction and the quality of the provided care are strongly associated with each other. The overall level of job satisfaction among health care providers in Saudi Arabia was low.


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