Home Print this page Email this page Small font size Default font size Increase font size
Users Online: 2953
Home About us Editorial board Search Ahead of print Current issue Archives Submit article Instructions Subscribe Contacts Login 

 Table of Contents 
Year : 2021  |  Volume : 10  |  Issue : 4  |  Page : 1666-1672  

Psychological impact of infection with SARS-CoV-2 on health care providers: A qualitative study

1 Consultant Counselling Psychologist, Mumbai, Maharashtra, India
2 MA Applied Psychology (Counselling Psychology) Student, Tata Institute of Social Sciences, Banyan Academy of Leadership in Mental Health, Chennai, Tamil Nadu, India
3 Department of Geriatrics, Christian Medical College, Vellore, Tamil Nadu, India
4 National Drug Dependence Treatment Centre, All India Institute of Medical Sciences, New Delhi, India
5 Department of Psychiatry, Kalinga Institute of Medical Sciences, KIIT University, Bhubaneswar, Odisha, India

Date of Submission05-Oct-2020
Date of Decision07-Dec-2020
Date of Acceptance21-Dec-2020
Date of Web Publication29-Apr-2021

Correspondence Address:
Dr. Jayaprakash Russell Ravan
Associate Professor, Department of Psychiatry, Kalinga Institute of Medical Sciences, KIIT University, Bhubaneshwar, Odisha
Login to access the Email id

Source of Support: None, Conflict of Interest: None

DOI: 10.4103/jfmpc.jfmpc_2055_20

Rights and Permissions

Background: Rapid increase in severe acute respiratory syndrome coronavirus 2 (SAR-CoV-2) infection has also affected many health care providers (HCPs). This study aims to understand personal stories of HCPs affected by SARS-CoV-2, which could help with insights about ways to support them. Methods: Using a phenomenological approach and purposive sampling method, we recruited participants for semi-structured interviews through a telephone. Data saturation was achieved by the 11th participant and two more interviews were performed to confirm the same. Interviews were transcribed, and a seven-step Colaizzi method was used to identify different themes. Results: The psychological impact of SARS-CoV-2 on HCPs who tested positive can be summarized into four broad themes. These are challenges faced by HCPs, social concerns, experience of quarantine period, and positive experiences. Challenges they faced were about dealing with uncertainty, fear of spreading infection, and stigma. In the social concerns theme, what featured was concerns about family, social support from friends and hospital, and stigmatizing experience in neighborhood. In the quarantine experience theme, self-care and desperation to connect prominently colored their emotional and psychological experience. There were positive experiences also, which included personal strength, sense of gratitude, growth, and professional commitment. Conclusion: The personal stories of HCPs highlight that while they coped effectively during the recovery process, it may be important to address psychosocial factors of well-being as they worked with patients testing positive for SARS-CoV-2.

Keywords: Health care providers, mental health, psychological impact, qualitative study, SARS-CoV-2

How to cite this article:
Venkatesh V, Samyuktha VN, Wilson BP, Kattula D, Ravan JR. Psychological impact of infection with SARS-CoV-2 on health care providers: A qualitative study. J Family Med Prim Care 2021;10:1666-72

How to cite this URL:
Venkatesh V, Samyuktha VN, Wilson BP, Kattula D, Ravan JR. Psychological impact of infection with SARS-CoV-2 on health care providers: A qualitative study. J Family Med Prim Care [serial online] 2021 [cited 2021 May 18];10:1666-72. Available from: https://www.jfmpc.com/text.asp?2021/10/4/1666/314917

  Introduction Top

As of 6th December, 2020, there were 65,651,683 confirmed cases of severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) including 1,519,193 deaths across the world. Data from India pegged the number of cases at 9,644,222. SARS-CoV-2 was declared a global pandemic by the World Health Organization on 11th March, 2020.[1]

Health care providers (HCPs) became the frontline workers among others in the fight against the pandemic. This meant that they were at a higher risk of infection due to contact and had long and tiring working hours,[2] had issues with availability of personal protective equipment (PPE), faced isolation and emotional distance from family while working with SARS-CoV-2 infected patients.[2],[3] Studies have shown that HCPs have reported mental health issues including stress, anxiety, fear of contracting infection, insomnia, depression, burnout, and mental distress.[2],[4],[5],[6],[7] A review of reasons why HCPs were infected by SARS-CoV-2[8] showed that the novel nature of the virus and the vast number of asymptomatic and symptomatic cases put HCPs at a high risk of contracting the infection. Further, inadequate or inappropriate use of PPEs and fatigue and stress may be contributors to increased risk for SARS-CoV-2 among HCPs.

The mental health of SARS-CoV-2 patients has been studied, and studies have also been carried out to understand the experience of HCPs working with SARS-CoV-2 patients. However, there is a gap in the literature on the experience of HCPs who tested positive for SARS-CoV-2 themselves.

This study aims to understand the personal stories of HCPs affected by SARS-CoV-2. Such information would help with insights into different ways in which HCPs can be supported. In addition, it would be helpful for HCPs including family physicians to be prepared mentally and identify potential sources of support during this difficult period of practice and provide the same for the fellow professionals.

  Materials and Methods Top

The study followed a phenomenological approach to understand the personal stories of HCPs tested positive for SARS-CoV-2. Using a qualitative approach allowed for an in-depth understanding of their recovery experience from SARS-CoV-2.

Institution Ethics Committee approval was obtained in May 2020 for a study on mental health impact on patients with COVID-19 in India. The current study focused only on the HCPs. In this study, we interviewed 13 HCPs working in hospitals including doctors, allied health professionals, administrative staff, and a nurse who had tested positive for the virus. Data saturation was achieved at 11 and two more were done to confirm the same. Nonrandomized, purposive sampling was used to recruit participants for the study. The following were the inclusion criteria : HCPs working in a hospital and who tested positive for SARS-CoV-2 and recovered and those willing to consent. Participants filled an electronic consent form after the first contact and also provided oral consent at the start of the interview. An interview schedule was prepared after careful consideration of literature and expert opinions. Data was collected through telephonic calls, using the semi-structured interview schedule from mid-July to mid-September 2020. Interviews were carried out by a female psychologist who had an experience in qualitative studies. Her experience may have influenced the way in which she related to the participants and interviews were conducted. The identities of all individuals were masked to maintain confidentiality and anonymity. The length of the interview ranged from 30 min to an hour.

The interviews were transcribed verbatim immediately after the interview and were sent to the participants to cross-check. The seven-step Colaizzi descriptive phenomenological method was used to analyses the data from mid-September to the first week of October.

  Results Top

The sample consisted of 13 participants, out of which 7 were male and 6 were female. The demographics of the sample are presented in [Table 1].
Table 1: Demographic details

Click here to view

We explored the psychological impact of SARS-CoV-2 on HCPs infected with the infection and identified four main themes and subthemes from the interviews.

Theme 1: Challenges faced by HCPs

The HCPs working with patients affected by SARS-CoV-2 shared their personal stories in relation to challenges faced by them in their professional and personal life, before and after testing positive for the infection. There were two subthemes.

Uncertainty, fear of the spread of infection

Most of the participants expressed that the nature of the disease had made them anxious due to uncertainty about the course of recovery. The severity of illness varied from person to person, making it difficult to predict if they would recover or succumb to the disease. They not only feared contracting the virus but also worried about passing it on to family or patients.

Fear of stigma

Owing to the nature of the disease and general fear among people, HCPs feared being stigmatized in their neighborhood. With media showing different instances of attacks on HCPs in different regions of the country, the participants shared that sharing the status of their health might attract stigma. [Table 2] has quotes regarding the subthemes under theme 1.
Table 2: Theme 1

Click here to view

Theme 2: Social issues

It might sound clichéd, but a man indeed is a social animal. HCPs like any other human beings are connected to people around them. They live busy lives but going into quarantine or being in isolation brought back the emphasis on the social dimension in the lives of HCPs. The following are the subthemes of the social dimension

Family concerns

Nine participants out of the 13 spoke about their family while narrating their personal stories of SARS-CoV-2. They were worried and had anxieties related to the health of other family members. We noted that when there were members of the family who were HCP, the participants received support and had someone to discuss their medical condition. The participants also shared their experience of working with patients and their families. They would share their worries and ask a lot of queries. Families are the major stakeholders and are also a major object of concern for the HCPs.

Social support from friends and hospital

The HCPs identified different sources of support during their recovery. Support came from friends who helped in moving to the hospital or delivering food and necessities during isolation. Four of them mentioned feeling supported through videos of anecdotal experiences of HCPs who had recovered from the disease. Other sources of support for participants included the institution they worked at, nurses in the hospital, other staff members who were admitted with them, extended family, and WhatsApp groups. They helped them in looking at the positive side of the hospitalization experience.

Stigmatizing experience in neighborhood

The HCPs were subjected to discrimination due to their profession and also because of being tested positive for the virus. Being stigmatized made them feel hurt. It also showed that their fears came true through these experiences and also indicated the need for awareness about the disease. [Table 3] has quotes regarding the subthemes under theme 2.
Table 3: Theme 2

Click here to view

Theme 3: Quarantine Experience

Being positive for SARS-CoV-2 meant that the HCPs were quarantined until they recovered completely. During this period, they experienced worries and nightmares. They felt the need to connect with others due to loneliness, but also found ways to care for themselves which was difficult otherwise.

Emotional and psychological experiences (worries, nightmares)

All the HCPs had worry or anxiety at least for the first few days when they developed symptoms of SARS-CoV-2. For some, going into quarantine meant that they were alone with themselves after a long time. It was a sudden change from working to not being engaged in any activity; therefore, they experienced overwhelming emotions. Being alone also brought thoughts and emotions, which they otherwise would not have processed. Health, finances, and fear of death were the reasons for worry among the HCPs. Four HCPs spoke about the nightmares they had related to death and facing severe symptoms.


The period of isolation was also a period of self-care. It was rare for the HCPs to get time for themselves. Those HCPs who were asymptomatic viewed the quarantine period as a break for self-care. Some of the activities that they engaged in to take care of themselves were to sleep adequately, eating food on time, watching web series, playing board games, and talking to friends and family.

Desperation to connect with people

The HCPs felt a need for social contact when they were isolated. In the state of loneliness, they felt negative unpleasant emotions including feeling stressed. Those who stayed with family felt bad that in spite of living in the same locality or in two cases, the same house, still they could not meet them. [Table 4] has quotes regarding the subthemes under theme 3.
Table 4: Theme 3

Click here to view

Theme 4. Positive experiences

Getting infected with SARS-CoV-2 helped the HCPs look at their life from a positive perspective. It can be said that they found a silver lining to their experience of testing positive for the virus. Personal strengths, developing a sense of gratitude, reiterating their professional commitment, and growing through the whole process are the experiences, which are described under this theme.

Personal strength

The HCPs drew on their personal strengths to cope with the new situation. The nature of their profession and spirituality were two factors that almost every HCP mentioned as their personal strength. Along with that optimism and resilience were other strengths that were seen in the HCPs.

Sense of gratitude

The experience of being quarantined allowed the HCPs to reflect on small joys of their lives and to value moments and people in their lives. The recovery process taught them that as nature protected humans, it was imperative for humans to show respect towardsnature too. Personal experiences of HCPs revealed that there were factors in their immediate environment as well as in the existential realm that they felt gratitude towards.

Personal and Professional Growth

The recovery experience from SARS-CoV-2 has also been a period of growth for the HCPs. Growth is in terms of knowledge, personal commitment to work, and also seeing a new side of life. Going through the illness helped some participants gain more empathy for the patients.

Professional commitment

All the HCPs in the study shared that their professional commitment remained the same or improved due to the experience. Making a choice to work in this field meant that there would be challenges and they have to be open to facing them. They attributed meaning to their life through their profession. [Table 5] has quotes regarding the subthemes under theme 4.
Table 5: Theme 4

Click here to view

  Discussion Top

This study aimed to understand the personal stories of HCPs working with patients in hospitals who tested positive for SARS-CoV-2. Therefore, the experiences of participants encompass the time from before they were tested to being recovered completely. The following four themes emerged : challenges faced by HCPs, quarantine experience, social issues, and positive experiences.

The HCPs experienced uncertainty about the disease and also feared passing on the infection to their families or patients. This is consistent with findings from studies conducted in the context of severe acute respiratory syndrome (SARS),[9],[10] Middle East respiratory syndrome (MERS),[11],[12] and the current SARS-CoV-2 pandemic.[4],[13],[14]

HCPs were afraid of being discriminated against and treated differently. These fears were present as they worked and also when they were tested positive, which has also been shown in different studies.[2],[10],[12] Fear of stigma may be exacerbated by watching videos on social media, as seen in the experience of the HCPs in this study.[15]

Family members play a role in maintaining the health of an individual due to the psychological and emotional connect that they share within themselves. Our study showed that concerns in families are bi-directional[13] that is, while families are concerned about the health and well-being of the individual, individuals are concerned about protecting their families from getting infected. While families provided reassurances that “everything will be okay,” the HCPs had to reassure their families that “I am okay.” This showed that family support formed a pillar of strength in the time of adversity.

Emotional responses ranged from feeling overwhelmed and scared to feeling glad to have experienced it. The range of emotions varied in different stages. All participants mentioned feeling scared or anxious initially when they showed symptoms; it moved to feeling irritable and loneliness creating desperation to connect. Studies have shown long-term mental health implications of being under quarantine and therefore it is necessary to address the same.[16],[17] With the experience of negative emotions, the participants also felt a sense of gratitude for life and for social support that they received. These are positive states of mind, which were also seen in a study with nurses caring for COVID-19 patients.[6],[13] Having a personal experience gave the HCPs an opportunity to be more empathically attuned to their patients; however, this may pave way for more compassion fatigue among the HCPs.[18]

Since the start of the pandemic in March 2020, HCPs have been facing long working hours due to increased caseload. Long working hours are associated with fatigue and stress.[13] Participants in this study showed that testing positive but being asymptomatic allowed them to recuperate from fatigue.

Personal strengths such as optimism, resilience,[19] and spirituality[20] are predictors of well-being. These factors of well-being help individuals look at any experience as that of learning and growth. This highlights that one may experience growth after traumatic or adverse events. A study[21] that looked at experiences post-SARS epidemic showed post-traumatic growth and positive psychological outcomes. An interplay of personal strengths and professional strengths was seen when participants expressed that their faith in God and their understanding of the disease helped them cope with the disease. Faith in a higher power plays an important role in keeping hope alive in adverse situations, while knowledge and information allow for clarity and confidence in recovery.[22]

HCPs feel a professional commitment to continuing to serve people despite getting infected themselves.[13] This is a marker of resilience as well as a sense of duty. Developing resilience has been shown to limit the anxiety and fear in HCPs.[23]

Only one participant in this study expressed receiving a visit from a mental health professional. No formal mental health support was provided to the HCPs. It may be with the assumption that they can manage their mental health without any support, given their personal strengths. We are still not at the end of the pandemic. The intensity of emotions that HCPs faced and the persisting risk of infection suggest that HCPs should be provided with mental health support. Quantitative studies may be need to determine the extent of the need. There is also a need to investigate the type of interventions that might benefit them. Findings of this study indicate that HCPs in general can develop a resilient perspective towards facing pandemic. HCPs play an important role in managing physical and mental health issues of patients, in general, they struggle to seek help for themselves[24] so it is important to address the mental health issues of HCPs themselves. One may look at ways to implement programs such as online workshops, individual and group counseling sessions, organizing webinars of HCPs on mental health issues, creating networks within the community for information sharing and emotional support,[25] encouraging HCPs to share their recovery stories, and having “support calls” for HCPs where they talk about their lives during the pandemic and also help them evaluate their strengths and coping strategies[24] and support groups to address mental well-being from a holistic perspective.[6]


This study focused on limited HCPs. Future studies are required to understand and compare experiences of different individual HCPs, which can provide insights on addressing mental well-being from a holistic perspective. The nature of the disease prevents us from conducting focus group discussions and in-depth interviews in person.

  Conclusion Top

The experiences of HCPs show a wide range of emotional and psychological impacts. We found through their personal stories, that social support and personal strengths allowed them to cope through their recovery journey. The mental health needs of HCPs who test positive for SARS-CoV-2 should not be ignored. Primary care physicians and other HCPs can look at the suggestions given in this paper and adapt to improve their mental well-being and help fellow professionals.

Key Messages

The following four broad themes were identified from the personal stories of HCPs: challenges faced by HCPs, social concerns, experience of quarantine period, and positive experiences. Social support and personal strengths allowed them to cope through their recovery journey. There is a need to look at ways in implement programs such as online workshops, individual and group counselling sessions, and support groups to address mental well-being from a holistic perspective.

SARS-CoV-2 Severe acute respiratory syndrome coronavirus 2

PPE- personal protective equipment

HCP- health care providers

ICU- intensive care unit

Financial support and sponsorship


Conflicts of interest

There are no conflicts of interest.

  References Top

World Health Organization. Coronavirus Disease (COVID-19) Dashboard [internet], 2020. Available from: https://covid19.who.int/. [Last accessed on 2020 Dec 06].  Back to cited text no. 1
Gupta S, Sahoo S. Pandemic and mental health of the front-line healthcare workers: A review and implications in the Indian context amidst COVID-19. Gen Psychiatr 2020;33:e100284. doi: 10.1136/gpsych-2020-100284.  Back to cited text no. 2
Liang Y, Wu K, Zhou Y, Huang X, Zhou Y, Liu Z. Mental health in frontline medical workers during the 2019 novel coronavirus disease epidemic in China: A comparison with the general population. Int J Environ Res Public Health 2020;17:6550.  Back to cited text no. 3
Shechter A, Diaz F, Moise N, Anstey DE, Ye S, Agarwal S, et al. Psychological distress, coping behaviors, and preferences for support among New York healthcare workers during the COVID-19 pandemic. Gen Hosp Psychiatry 2020;66:1-8.  Back to cited text no. 4
Huang Y, Zhao N. Generalized anxiety disorder, depressive symptoms and sleep quality during COVID-19 outbreak in China: A web-based cross-sectional survey. Psychiatry Res 2020;288:112954. doi: 10.1016/j.psychres. 2020.112954.  Back to cited text no. 5
Muller RAE, Hafstad EV, Himmels J, Smedslund G, Flottorp S, Stensland SO, et al. The mental health impact of the COVID-19 pandemic on healthcare workers, and interventions to help them: A rapid systematic review. Psychiatry Res 2020;113441.  Back to cited text no. 6
Firew T, Sano ED, Lee JW, Flores S, Lang K, Salman K, et al. Protecting the front-line: A cross-sectional survey analysis of the occupational factors contributing to healthcare workers' infection and psychological distress during the COVID-19 pandemic in the USA. BMJ Open 2020;10:e042752.  Back to cited text no. 7
Ali S, Noreen S, Farooq I, Bugshan A, Vohra F. Risk assessment of healthcare workers at the frontline against COVID-19. Pak J Med Sci 2020;36:S99-103.  Back to cited text no. 8
Ho SM, Kwong-Lo RS, Mak CW, Wong JS. Fear of severe acute respiratory syndrome (SARS) among health care workers. J Consult Clin Psychol 2005;73:344-9.  Back to cited text no. 9
Robertson E, Hershenfield K, Grace SL, Stewart DE. The psychosocial effects of being quarantined following exposure to SARS: a qualitative study of Toronto health care workers. Can J Psychiatry 2004;49:403-7.  Back to cited text no. 10
Seo YE, Kim HC, Yoo SY, Lee KU, Lee HW, Lee SH. Factors associated with burnout among healthcare workers during an outbreak of MERS. Psychiatry Investig 2020;17:674-80.  Back to cited text no. 11
Almutairi AF, Adlan AA, Balkhy HH, Abbas OA, Clark AM. It feels like I'm the dirtiest person in the world.: Exploring the experiences of healthcare providers who survived MERS-CoV in Saudi Arabia. J Infect Public Health 2018;11:187-91.  Back to cited text no. 12
Sun N, Wei L, Shi S, Jiao D, Song R, Ma L, et al. A qualitative study on the psychological experience of caregivers of COVID-19 patients. Am J Infect Control 2020;48:592-8.  Back to cited text no. 13
Garcia-Reyna B, Castillo-Garcia GD, Barbosa-Camacho FJ, Cervantes-Perez E, Torres-Mendoza BM, Fuentes-Orozco C, et al. Fear of COVID-19 scale for hospital staff in regional hospitals in Mexico: A brief report. Int J Ment Health Addict 2020;1-12. doi: 10.1007/s11469-020-00413-x. Online ahead of print.  Back to cited text no. 14
Suryavanshi N, Kadam A, Dhumal G, Nimkar S, Mave V, Gupta A, et al. Mental health and quality of life among healthcare professionals during the COVID-19 pandemic in India. Brain Behav 2020;10:e01837. doi: 10.1002/brb3.1837.  Back to cited text no. 15
Hossain MM, Sultana A, Purohit N. Mental health outcomes of quarantine and isolation for infection prevention: A systematic umbrella review of the global evidence. Epidemiol Health 2020;42:e2020038. doi: 10.4178/epih.e2020038.  Back to cited text no. 16
Jeong H, Yim HW, Song YJ, Ki M, Min JA, Cho J, et al. Mental health status of people isolated due to Middle East respiratory syndrome. Epidemiol Health 2016;38:e2016048. doi: 10.4178/epih.e2016048.  Back to cited text no. 17
Alharbi J, Jackson D, Usher K. The potential for COVID-19 to contribute to compassion fatigue in critical care nurses. J Clin Nurs 2020:10.1111/jocn. 15314. doi: 10.1111/jocn. 15314.  Back to cited text no. 18
Bonanno GA, Ho SM, Chan JC, Kwong RS, Cheung CK, Wong CP, et al. Psychological resilience and dysfunction among hospitalized survivors of the SARS epidemic in Hong Kong: A latent class approach. Health Psychol 2008;27:659-67.  Back to cited text no. 19
Fardin MA. COVID-19 epidemic and spirituality: A review of the benefits of religion in times of crisis. Jundishapur J Chronic Dis Care 2020;9:e104260. doi: 10.5812/jjcdc. 104260.  Back to cited text no. 20
Lau JT, Yang X, Tsui HY, Pang E, Wing YK. Positive mental health-related impacts of the SARS epidemic on the general public in Hong Kong and their associations with other negative impacts. J Infect 2006;53:114-24.  Back to cited text no. 21
Brooks SK, Webster RK, Smith LE, Woodland L, Wessely S, Greenberg N, et al. The psychological impact of quarantine and how to reduce it: Rapid review of the evidence. Lancet 2020;395:P912-20.  Back to cited text no. 22
Secer I, Ulas S, Karaman-Ozlu Z. The effect of the fear of COVID-19 on healthcare professionals psychological adjustment skills: Mediating role of experiential avoidance and psychological resilience. Front Psychol 2020;11:561536. doi: 10.3389/fpsyg. 2020.561536.  Back to cited text no. 23
Schulte EE, Bernstein CA, Cabana MD. Addressing faculty emotional responses during the coronavirus 2019 pandemic. J Pediatr 2020;222:13-4.  Back to cited text no. 24
Tayade MC. Strategies to tackle by primary care physicians to mental health issues in India in COVId-19 pandemic. J Family Med Prim Care 2020;9:5814-5.  Back to cited text no. 25
  [Full text]  


  [Table 1], [Table 2], [Table 3], [Table 4], [Table 5]


Similar in PUBMED
   Search Pubmed for
   Search in Google Scholar for
 Related articles
Access Statistics
Email Alert *
Add to My List *
* Registration required (free)

  In this article
   Materials and Me...
   Article Tables

 Article Access Statistics
    PDF Downloaded28    
    Comments [Add]    

Recommend this journal