Home Print this page Email this page Small font size Default font size Increase font size
Users Online: 817
Home About us Editorial board Search Ahead of print Current issue Archives Submit article Instructions Subscribe Contacts Login 

 Table of Contents 
Year : 2021  |  Volume : 10  |  Issue : 1  |  Page : 77-83  

Current scenario, future possibilities and applicability of telemedicine in hilly and remote areas in India: A review protocol

1 Department of Emergency Medicine, All India Institute of Medical Sciences, Rishikesh, Uttarakhand, India
2 Department of OBG, College of Nursing, All India Institute of Medical Sciences, Rishikesh, Uttarakhand, India

Date of Submission04-Jun-2020
Date of Decision09-Sep-2020
Date of Acceptance06-Oct-2020
Date of Web Publication30-Jan-2021

Correspondence Address:
Mr. Prakash Mahala
Senior Nursing Officer, Department of Emergency Medicine, All India Institute of Medical Sciences, Rishikesh - 249203, Uttarakhand
Login to access the Email id

Source of Support: None, Conflict of Interest: None

DOI: 10.4103/jfmpc.jfmpc_1085_20

Rights and Permissions

In India telemedicine is ideal because of its diverse landmass, difficult terrain and huge population. India, a developing country is witnessing an increase in economic growth but growing health expenditure is still posing a challenge. Telemedicine offers a solution to bridge the gap between resources available and growing needs in the health care set up. It offers an opportunity for effective collaboration of primary and secondary health care setups and to reach population staying in underserved areas. The purpose of this article is to discuss current scenario, future possibilities and applicability of telemedicine in hilly and remote areas in India.

Keywords: Application in hilly and remote area, future possibilities, tele–education, telemedicine

How to cite this article:
Kaeley N, Choudhary S, Mahala P, Nagasubramanyam V. Current scenario, future possibilities and applicability of telemedicine in hilly and remote areas in India: A review protocol. J Family Med Prim Care 2021;10:77-83

How to cite this URL:
Kaeley N, Choudhary S, Mahala P, Nagasubramanyam V. Current scenario, future possibilities and applicability of telemedicine in hilly and remote areas in India: A review protocol. J Family Med Prim Care [serial online] 2021 [cited 2021 Feb 26];10:77-83. Available from: https://www.jfmpc.com/text.asp?2021/10/1/77/307871

  Introduction Top

Information and communication technologies offer countless opportunities to cater to challenges and issues faced by both developing and developed countries in providing cost-effective as well as good quality health care services. India is a huge country with current population is 1,376,011,193 occupying 1,147,955 sq. miles area.[1] It comprises of 8 union territories and 28 states. It has been noticed that there is a major divide in quality of healthcare services offered to villages and metropolitan cities. Although the use of telemedicine in India is encouraging, COVID-19 pandemic has provided another reason for further expansion of telemedicine services in India.[2]

A review shows that the around 75.1% competent doctors practice in urban areas, 23% in towns (semi urban) whereas only 2% of doctors practice in rural areas. Rural areas are grossly deficient in medical facilities. Thus, there is an urgent need to uplift telemedicine services in India to reduce patient doctor ratio, frequency of patient visits and curtail chain of infection transmission in these COVID times.[3]

Telemedicine delivers health care by virtue of exchange of data, information and use of telecommunication technology. Data and information may be in the form of image, voice and medical record or surgical robot commands. Thus, telemedicine is prudent for effective remote communication of information to facilitate clinical care.[4],[5]

Telemedicine, in the present form, was initiated in 1960. The driving force behind this initiative was space technology and military sector. It was first used in the early 20th century for ECG reading. However, recent advancement, increased availability as well as utilization of Information, Communication and Telemedicine (ICT) by the rural population of India has created new health care services opportunities and better delivery of services. Uttarakhand, due to its difficult terrain has not been able to utilize telemedicine to the fullest. The underlying reason is underdeveloped infrastructure and inappropriate bandwidth to run telemedicine health care services in the state. There is also scarcity of trained human resources and capable personal in rural areas. Consequently, there exists a crucial gap between public health services and needy population.[6]

  Material and Methods Top

Literature search was done on various features of telemedicine in India such as various projects sponsored by Government of India, activities undertaken by health care, scientific publications and organizational activities by utilizing Google search engines, Web of science and Medline. The information collected was compiled, analysed and synthesized.

  Results Top

According to WHO, the recommended ratio of doctor and population is 1:1000 but in India it is 0.62 per 1000.[7],[8] As of now, new physicians training is both expensive and time consuming. This shortage is fairly being compensated by the active services of telemedicine in numerous parts of the country.[9] Telemedicine in India could be a boon especially in hilly areas and underserved regions. In these areas, the Government of India along with many private organization has taken up initiative to overcome various health issues through telemedicine.

The information was synthesized on telemedicine across pan India related to future possibilities of telemedicine, challenges in hilly areas and national initiatives. Collective efforts of DIT (Department of Information Technology), ISRO (Indian Space Research Organization), Ministry of Health and Family Welfare in collaboration with the state governments have led to the development of telemedicine services in India.

Department of information technology (DIT)

In 2000, a project of telemedicine was initiated in various parts of this country. For instance, in West Bengal it was started for diagnosing and monitoring various diseases. In Kerala and Tamil Nadu it was initiated especially for cancer patients whereas in Maharashtra and Punjab the initiative was taken up for improved access to health care in rural areas. DIT has already established links in premier institutions. These are All India Institute of Medical Sciences Delhi, Sanjay Gandhi postgraduate Institute of Medical sciences (SGPGIMS) and Post Graduate Institute of Medical sciences (PGIMER) Chandigarh which are connected to state level hospitals. It has established more than 70 nodal centres pan India to support various research activities as well as for improved access to health care system. This project was started with collaboration of Webel Electronic Communication System Ltd (Webel ECS), West Bengal state government, Indian Institute of Technology (IIT) Kharagpur and various others health care centres with prime aim to deliver better health care services with various super specialities like oncology, cardiology, dermatology, pediatric, medicine and HIV services in rural areas of India. This project has also played a key role in provide training and medical education to health care workers in these areas of India.[3],[10],[11]

Indian space research organization (ISRO)

ISRO initiated Telemedicine Pilot Project in 2001. It linked Chennai Apollo hospital and rural health care services at Agonda village in Andhra Pradesh.

The concept of Village resource centre (VRC) was first introduced by North Eastern Space applications Centre (NESAC), which was established by department of space, ISRO and the North Eastern Council (NEC) in the year of 2000. VRCs provide various other services like creating and maintaining database as well as issuing timely advisories to farmers and villagers which can be helpful in agriculture and weather forecasting. By using satellite GSAT-3 INSTA -3A communication, a plan was formulated in 72 regional telemedicine nodal centres in various districts of Nagaland, Arunachal Pradesh, Assam, Tripura, Sikkim, Meghalaya and Mizoram. The prime aim of this project was to connect tertiary care hospitals to north–east districts level hospitals to provide health care services to these remotes districts of India. This project ensured timely delivery of health care especially in critically ill and emergency situations in distant rural areas. The Ministry of Health has undertaken projects such as Integrated Disease Surveillance Project, National Centre Network, National Rural Telemedicine Network, National Medical College Network and Digital Medical Library Network. The other international projects are Pan-African e-Network Project and SAARC (South Asian Association for Regional Co-operation) Telemedicine.[12],[13],[14] Novel coronavirus, a highly exponentially spreading pandemic has resulted in further scarcity of doctors worldwide. Thus, telemedicine has taken a front seat providing an effective solution to the same.

Corporate sector

The Apollo Hospital Group is playing major role to provide health care facilities using telemedicine in 64 health centres. Amrita Institute of Medical Sciences, Kochi is linked to 60 health centres accross India and 9 international centres. Narayana Hrudayalaya, Bengaluru is linked to 55 centres. Fortis Hospital, New Delhi is linked to 27 centres. Sir Ganga Ram Hospital (SRGH), New Delhi has launched telemedicine services in Rajasthan and Haryana as well.[15],[16],[17],[18],[19]

Mobile telemedicine

With the help of ISRO, some eye hospitals (Shankar Nethralaya at Chennai, Meenakshi Eye Mission and Aravinda Eye Hospital at Madurai and four more corporate eye hospitals) have launched mobile tele-ophthalmology services to manage ophthalmic diseases under National Blindness Control Program. The Government of Andhra Pradesh has launched a mobile clinic that would be easily accessible through “104 services” and this mobile clinic daily visits at least two villages of Andhra Pradesh to check health parameters of people.[20],[21],[22],[23]

Ministry of health and family welfare (MOH&FW)

Ministry of health and family welfare has already implemented Integrated Disease Surveillance Project networking all district hospitals attached with medical colleges of the state to empower the public health system, mainly focusing on disease surveillance. It has further initiated establishment of National Rural Telemedicine Network in Himachal Pradesh, Maharashtra, Punjab, West Bengal, Dadra and Nagar Havelli, Assam and Tripura and has launched tele-ophthalmology pilot projects in various states.[24]

Knowledge sharing

Various premier institutes, AIIMS Delhi, Christian Medical college (CMC), Vellore, PGIMER, Chandigarh, SGPGIMS, Lucknow are sharing their professional knowledge and various other educational activities by using telemedicine network.[25]

In India telemedicine has become an integral part of mainstream medical practice. Ex-President Dr Kalam also used the word “telemedicine” in his Republic day address five times. Clearly, this is a big drive area in India's race to become a developed nation.[26]

To spread awareness program in country about telemedicine Government along with private sector is actively involved. India is emerging as a promising and eminent leader in the field of telemedicine.[3]

A study showed paediatric and geriatric age groups as well as pregnant women are more likely to get benefitted by telemedicine services. These services will be useful in avoiding unnecessary travel by using telemedicine under medical care.[27]

In India, Telemedicine market is expected to cross US$5.5 Billion by 2025 which is showing in [Figure 1].[28]
Figure 1: Telemedicine market in India is Expected to cross US$ 5.5 Billion by 2025.[28]

Click here to view

Telemedicine in hilly area

Telemedicine is a most appropriate facility for those living in hilly or remote mountainous areas. With the help of facility of e-health telemedicine, the patient's diagnosis can be done immediately by the physician's specialist of Multispecialty hospital, and medicines ordered as per the ailment as quoted by Shri Trivendra Singh Rawat Chief Minister of Uttarakhand India while inaugurating the project. KareXpert Technologies (Reliance Jio funded organization) signed a 5 Year MoU with Nainital district administration on 06 November 2019.[29]

The first telemedicine centre in Uttarakhand was compositely founded in Tehri (2018) with the efforts of a sponsored NGO (SEWA-THDC) of THDC, and Tehri District Magistrate and initially, a toll free number “555“was launched to provide health care services to the rural public in Uttarakhand. Later, it expanded to 20 dispensaries and each telemedicine centre is connected to a video control room situated in government hospital of Tehri. All centres are well equipped with a medical kit including ECG machine with Wi-Fi ECG recorder, glucometer, pulse oximeter, X-Ray view box and other important equipment, a complete pathological kit along with important medicines and diagnostic facility with portable hot spot, communication and data transfer with the district hospital. These centres are taken care by skilled pharmacists or nurses, specialist doctor at the control room in Baurari District Hospital and for further expert opinion these are connected with AIIMS, Rishikesh.[30]

Nainital, is a hilly area with varied topography in the state of Uttrakhand. Patients residing in these areas have no option but to travel to main cities to avail superspeciaity health care services. Thus, making the cost of treatment so expensive for the patients of rural Uttrakhand. Because of challenging conditions of geography of the state, physician is not available in many areas. In this condition, telemedicine facility can be effective for needy population of rural area. Through telemedicine, patient and their relatives who come from remotes area can have easy access to multi-speciality hospitals.[31]

Challenges in hilly or remote areas

Worldwide, maximum people living in rural and remote areas are struggling to access appropriate and improved health care services. Accessibility of telemedicine helps in remote monitoring, storing and forwarding data and real time interaction between patient and consultants.[32],[33],[34]

  • Telemedicine programs mainly depend on optimum internet network, therefore interrupted and poor connection lead to program failure. For succession it must not be interrupted.
  • Expensive instruments and lack of service engineers in rural area pose hindrances in the implementation of tele services leading to underutilization of the services.
  • Due to lack of orientation of use of tele instruments, villagers could not be handle tele equipment independently so privacy issues can evolve.
  • Lack of capacity building of staff and community is being a hurdle for full utilization of telemedicine services.[6]
  • Expansion of telemedicine centres in rural areas is not easy due to lack of well trained staff in some identified areas where public health facilities still not exist.[33],[35]

Future possibilities

Telemedicine has been effectively used for the betterment of patients while cutting down on healthcare costs. Health policy implementation such as national health protection scheme is one of the World's largest government funded health care programme. National rural telemedicine network is one of the low costs developmental telemedicine projects. The highlights of telemedicine are lower cost and better accessibility of health care services.[36]

  • Currently the ISRO based services could be enhanced by improving mobile services and 4G networking and introducing technical inputs to improve audio-visual quality.
  • Tele service sessions can be made patient approachable like some days in morning, evening and sometimes on weekends to improve maximum patient and doctor participation.
  • Telemedicine awareness can be created in order to reduce load of hospital OPD. Patients who come to OPD to meet doctors or staff that can be educated about the usage of telemedicine so that follow ups visits can be done by using tele facility at the village.
  • Telemedicine implementation can support epidemiological surveillance by assisting in tracking issues of public health and clarifying trends in future.
  • With the help of some technical tool the establishment of telemedicine centres should be encouraged targeting essential services during natural disasters.[6]

It is prudent to keep ethical and legal issues regarding patient privacy, health system priorities and confidentiality of database in mind while implementing telemedicine services.

Types and application of [Figure 2] is showing various type of Telemedicine:[37] where as [Figure 3] is showing its applicability.[38]
Figure 2: Different types of telemedicine[37]

Click here to view
Figure 3: Telemedicine applications in different areas[38]

Click here to view


1. Health Education

1.1 Tele-Education: A long distance program on health promotion and disease prevention including diet plan, exercise, cessation of smoking and immunization as well with more precise and actual training methods.[38]

1.2 Tele-Proctoring: Monitoring and evaluation of learners while doing any surgical procedures from remoteness with the help of video conferencing equipment.[38]

1.3 Tele-Conferencing: A very interactive conversation between health care professionals during workshops, conferences, seminars or CME programs in a simulated room environment.[38]

2. Counselling

A specific advice can be given to patients and participants, for instance, do's and don'ts in prevention of COVID-19, use of hearing aid, food restrictions, etc., and also advice some new investigations that may or may not to be carried out before next tele visit.[38]

3. Health management:

Tele-health care provide chance to tele-follow up and tele consultation, to ensure 24 hours monitoring of patients from home. It can also be used to explore its others specialities like tele-psychiatry, tele-ophthalmology, tele-cardiology and tele-surgery with diagnostic services like tele-endoscopy and tele-radiology.[9],[39]

It can also be used to manage patients with chronic conditions like diabetes, asthma, tuberculosis, obesity and also provide triage and medical management advice on – site.[40]

With recent guidelines of telemedicine in partnership with NITI Aayog India, medicine to be prescribed by health professionals are divided in several categories; O, A, B; whereas O list consist of paracetamol, oral rehydration solution (ORS) packets and antacids etc., A list consist of anti-fungal for tinea cruris, cipro floxacillin eye drops for conjunctivitis etc., and lastly the B list consist of “add on” medications which are used to improve an existing condition. For instance enalapril etc.[41]

4. Disaster and pandemic management:

A pandemic like COVID-19 poses a hurricane challenge to provide health care facilities especially in rural and hilly areas but telemedicine offers an effective solution for the difficult times. It is best suited for this scenario in which a health care personnel can evaluate the patient and manage as well. A telemedicine visit can be safe without exposing medical personnel to virus/infections in this time of such outbreak if conducted. Using telemedicine patients can be screened in remote and hilly areas and thus unnecessary exposure can be prevented.

In India, till now there were no specific guidelines related to practice of telemedicine, phone, video, internet-based platforms. But now government of India has released guidelines related to telemedicine on 25 March 2020. A portable and mobile system of telemedicine with good connectivity with suitable software for disaster trouble areas may be a better way when other modes of connection are disrupted.[41],[42]

  Discussion Top

There are multiple challenges faced by telemedicine in delivering health care in underserved areas not only in India but throughout the world. There is an urgent need to standardize methods and techniques of telemedicine while delivering health care. They should be able to provide cost effective services. Standardization is also important in the management of critically ill patients as there can be underlying medico-legal implications. It is very important and need to be capitalize some successful projects like OncoNET in south India and ISRO projects in others state of India. Collaboration of World bank, UNICEF and many more international agencies could be a key player in success of telemedicine.[43],[44],[45]

Telemedicine has carved a distinct identity within the world and it has done so in several super speciality of medicine, cardiology, palliative care, diabetes and neurology, ophthalmology, dermatology and many more where it has been very successful. Recently NITI Aayog has issued telemedicine practice guidelines by virtue of which telemedicine can achieve different identity while easing delivering health care services pan India.[41]

Telemedicine services are mainly rendered by primary physicians. Thus, it is very important to train them to utilize these services to the maximum and reach out to larger section of society.

  Conclusion Top

Telemedicine has appeared as a key player in healthcare system especially in underserved areas. Despite having utmost potential it still has not been able to attain the “boom” which it meant to create. The use of telemedicine and technology can have a great impact on rural population, especially in hilly and remotes areas of India. It can offer both cost-effective as well as good quality care.

Financial support and sponsorship


Conflicts of interest

There are no conflicts of interest.

  References Top

Prospects WP, Indian T, States U, Prehistory H. Demographics of India. 2020;1-43.  Back to cited text no. 1
Mishra SK, Singh IP, Chand ED. Current status of telemedicine network in India and future perspective. Proc Asia-Pacific Adv Netw 2011;32:151.  Back to cited text no. 2
Agarwal N, Jain P, Pathak R, Gupta R. Telemedicine in India: A tool for transforming health care in the era of COVID-19 pandemic. J Educ Health Promot 2020;9:190.  Back to cited text no. 3
Bajpai M. Telemedicine: A Review. Webmed Central PUBLIC HEALTH 2012;3:WMC002847.  Back to cited text no. 4
Currell R, Urquhart C, Wainwright P, Lewis R. Telemedicine versus face to face patient care: effects on professional practice and health care outcomes. Nurs Times. 2001;97:35. PMID: 11957594.  Back to cited text no. 5
Suresh S, Nath L. Challenges in managing telemedicine centers in remote tribal Hilly areas of Uttarakhand. Indian J Community Heal 2013;25:372-80.  Back to cited text no. 6
World Health Organization. Global Health Observatory (GHO) Data. Density Of Nursing And Midwifery Personnel (Total Number Per 1000 Population, Latest Available Year). 2015;1000. Available From: Http://Www.Who.Int/Gho/Health_Workforce/Nursing_Midwifery_Density/En/.  Back to cited text no. 7
Nagarajan R. 6 States Have More Doctors Than WHO's 1:1,000 Guideline. Tnn [Internet]- 2018;1-29. Available From: Https://Timesofindia-Indiatimes.Com/India/6-States-Have-More-Doctors-Than-Whos-11000-Guideline/Articleshow/65640694.Cms.  Back to cited text no. 8
Chowdhury S, Chakraborty PP. Universal health coverage-There is more to it than meets the eye. J Fam Med Prim Care 2017;6:169-70.  Back to cited text no. 9
Available from: http://Telemedindia.Org. [Last accessed 2020 May 14].  Back to cited text no. 10
Available from: https://www.webel.in/webel-electronic-communication-systems-ltd. [Last accessed 2020 May 1].  Back to cited text no. 11
Dasgupta A, Deb S. Telemedicine: A new horizon in public health in India. Indian J Community Med 2008;33:3-8.  Back to cited text no. 12
[PUBMED]  [Full text]  
Available from: https://nesac.gov.in [Last accessed 2020 May 14].  Back to cited text no. 13
Available from: http://www.amritahospitals.org/Amrita-Telemedicine. [Last accessed 2020 May 14].  Back to cited text no. 16
Available from: https://www.fortishealthcare.com/20th-Annual-Report-2015-16_opt.pdf. [Last accessed 2020 May 14].  Back to cited text no. 17
Available from: https://www.sankaranethralaya.org/teleophthalmology.html. [Last accessed 2020 May 14].  Back to cited text no. 20
Division T. — Evolution of Telemedicine In India: Summary. 2006.  Back to cited text no. 24
Mahapatra AK, Mishra SK. Bridging the knowledge and skill gap in healthcare: SGPGIMS, Lucknow, India Initiatives. J eHealth Technol Applic 2007;5:67-9.  Back to cited text no. 25
Telemedicine in India. 2006;10:1086-91.  Back to cited text no. 26
Hersh WR, Wallace JA, Patterson PK, Shapiro SE, Kraemer DF, Eilers GM, et al. Telemedicine for the medicare population: Pediatric, obstetric, and clinician-indirect home interventions. Evid Rep Technol Assess (Summ) 2001;(24 Suppl):1-32.  Back to cited text no. 27
Available from: https://www.gminsights.com/industry-analysis/telemedicine-market. [Last accessed on 2020 May 16].  Back to cited text no. 28
Technologies K, Limited P. Karexpert join hands with the government of Uttarakhand to provide advanced telemedicine services. 2020. Ava i lable from: https://www.theweek.in/wire-updates/business/2020/02/25/pwr10-karexpert%20technologies%20private%20limited.html. [Last accessed 2020 Sep 10].  Back to cited text no. 29
Hl B, Dehradun B, Magistrate D, Minister C, Singh T. THDCIL spearheads telemedicine health scheme in Tehri. 2020;(January 2019):2019-20.  Back to cited text no. 30
Lee ACW, Harada N. Telehealth as a means of health care delivery for physical therapist practice. Phys Ther 2012;92:463-8.  Back to cited text no. 32
Higgins C, Dunn E, Conrath D. Telemedicine: An historical perspective. 2020;2-3. Available from: https://www.sciencedirect.com/science/article/abs/pii/0308596184900442. [Last accessed on 2020 Sep 10].  Back to cited text no. 33
Bashshur R, Lovett J. Assessment of telemedicine: Results of the initial experience. Aviat Sp Environ Med 1977;48:65-70.  Back to cited text no. 34
Questions FA. Telehealth use in rural healthcare how does telehealth improve healthcare access in rural communities, and what types of services have proven to be. 2019;1-11. Ava i lable from: https://www.ruralhealthinfo.org/topics/telehealth. [Last accessed on 2020 Sep 10]..  Back to cited text no. 35
Mahar BJH, Rosencrance JG, Rasmussen PA. The future of telemedicine (And what's in the way) issues of interstate licensure and reimbursement abound telemedicine at Cleveland clinic. 2016.  Back to cited text no. 36
Kay M, Santos J, Takane M. Telemedicine: Opportunities and developments in member states. Observatory 2010;2:96. Available from: https://www.who.int/goe/publications/goe_telemedicine_2010.pdf [Last accessed on 2020 Sep 10].  Back to cited text no. 37
Holla B, Viswanath B, Neelaveni S, Harish T, Kumar CN, Math SB. Karnataka state telemedicine project: Utilization pattern, current, and future challenges. Indian J Psychol Med 2013;35:278-83.  Back to cited text no. 38
[PUBMED]  [Full text]  
Curran VR. Tele-education. J Telemed Telecare 2006;12:57-63.  Back to cited text no. 39
Available from: Https://Www.Mohfw.Gov.In/Pdf/Telemedicine.Pdf. [Last accessed 2020 May 17].  Back to cited text no. 41
Mathur P, Srivastava S, Lalchandani A, Mehta JL. Evolving role of telemedicine in health care delivery in India. Prim Heal Care Open Access 2017;7:1-6.  Back to cited text no. 42
Sudhamony S, Nandakumar K, Binu PJ, Issac Niwas I. Telemedicine and tele-health services for cancer-care delivery in India. IET Commun 2008;2:231-6.  Back to cited text no. 43
Available from: Http://onconet.in/?page_id=8377. [Last accessed 2020 May 11].  Back to cited text no. 45


  [Figure 1], [Figure 2], [Figure 3]


Similar in PUBMED
   Search Pubmed for
   Search in Google Scholar for
 Related articles
Access Statistics
Email Alert *
Add to My List *
* Registration required (free)

  In this article
  Material and Methods
   Article Figures

 Article Access Statistics
    PDF Downloaded38    
    Comments [Add]    

Recommend this journal